Water Administration

Water Administration works in tandem with the Public Works Department to manage the Black Mountain water system as a whole. Water Administration office personnel report to the Finance Director. The Water Administration office is located in Town Hall at 160 Midland Avenue, Black Mountain. 


The goal of water administration is ensuring delivery of the highest possible quality of water and service to our customers at a reasonable cost while providing excellent customer service.

Water & Sewer Billing 

The Town of Black Mountain's Water Administration office can assist you with billing questions by calling (828) 419-9313. Customer service representatives are available via telephone from 9:00 a.m.-5 p.m., Monday through Friday, except on holidays.

The Town of Black Mountain teams up with the Metropolitan Sewerage District (MSD) to send out bills to its customers. Water and sewer charges are combined on one bill providing you with the convenience of one bill instead of two. If you have questions about sewer charges, please contact our office. 

Report Issues

  • To report an after hours water emergency, please call 828-779-0441. Do not call this number if your water has been turned off due to non-payment.
  • To report a sewer problem you may contact Metropolitan Sewerage District (MSD) at 828-254-9646 - (24 hour line).