Water Administration

Water Administration works in tandem with the Public Works Department to manage the Black Mountain water system as a whole. Water Administration office personnel report to the Finance Director. The Water Administration office is located in Town Hall at 160 Midland Avenue, Black Mountain. 


The goal of water administration is ensuring delivery of the highest possible quality of water and service to our customers at a reasonable cost while providing excellent customer service.

Water & Sewer Billing 

The Town of Black Mountain's Water Administration office can assist you with billing questions by calling (828) 419-9300 x 1. Customer service representatives are available via telephone from 9:00 a.m.-5 p.m., Monday through Friday, except on holidays.

The Town of Black Mountain teams up with the Metropolitan Sewerage District (MSD) to send out bills to its customers. Water and sewer charges are combined on one bill providing you with the convenience of one bill instead of two. If you have questions about sewer charges, please contact our office. 

Water Production & Distribution 

The Public Works Department manages the production and distribution of potable water and produces 187 million gallons of water annually from 12 wells which are then distributed through approximately 3,400 taps along 62 miles of water lines. The Town purchases approximately 30% of its water from the City of Asheville on an annual basis. Public Services staff are responsible for the maintenance of this system as well as maintenance of the Black Mountain Pool.

The City of Asheville provides water to many of the customers within the corporate limits of the Town. Cross-connections between the two systems allows maximized service delivery and assists in maintenance of pressure and sufficiency of supply when one of the systems is experiencing flow problems.

Report Issues

  • To report water problems after hours please call 828-419-9350.
  • To report a sewer problem you may contact Metropolitan Sewerage District (MSD) at 828-254-9646 - (24 hour line).